It is vital to
recognize that all aspects of hotels and resorts as well as the restaurants
that are attached to them are interconnected. As such, it shouldn’t take numerous
programs to teach students to manage the various departments such as: general
hotel and restaurant, human resources, sales and marketing, convention
services, housekeeping, hotel revenue and financial.
At Centennial
College’s hotel
management program — Hotel, Resort and Restaurant Management — not only are
students prepared for all of these areas but mature students can also graduate
in just two semesters. As an Ontario College Graduate Certificate offering,
this program requires applicants to have completed a college diploma or university degree in hospitality, tourism or related
discipline. Also considered are applicants with a diploma or degree in an unrelated
discipline whom have related work experience or applicants with partial post
secondary education and relevant work experience in hospitality. It is worth
noting that a resume describing relevant work experience may be requested.
As the offering
only takes two semesters to complete, each included hotel
management course has been well thought-out in terms of its relevance and
delivery format. For this reason, courses are facilitated from operational lab
practice facilities that enhance student learning through hands-on application
of theory, and modern computer labs that are continually updated with the
latest hotel management software. The facilities housed at Progress Campus that
benefit students of this offering include a full service student-operated
restaurant as well as an on-site conference centre.
Among the specific courses offering in this
undertaking are: Human Resources and Labour Resources Management (covers
relevant topics such as staffing, employee training and development, appraisal
and reward, and career planning in effectively employing an organization’s
human resources toward the accomplishment of organizational goals and business
strategy); Managing Service Quality and Business Excellence (the Total Quality
Management and Business Excellence statistical theory is used to explore the
principles of service management from inspection to business excellence, what
constitutes quality, the nature of service, and strategies for improving it);
Hospitality Revenue and Distribution Management (offers in-depth knowledge of
optimizing hotel revenues by using forecast information in capacity management,
discount allocation, duration control and other yield management tools).
Prior to graduation, students get to put their newly
acquired knowledge to the real world through a field placement that encourages
students to better understand the dynamics of the industry and increase their
knowledge of industry practices. It also provides them with a competitive
advantage of experience in the job market.
Students have gone on to be hired by reputable
organizations such as: Choice Hotels International, Starwood Hotels &
Resorts, Delta Hotels & Resorts, Fairmont Hotels & Resorts, Four
Seasons Hotels & Resorts, InterContinental Hotel Groups, Hyatt Hotels &
Resorts, Wyndham International, and Marriott Hotels & Resorts.
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