Centennial College prides
itself on catering to a wide range of students. As such, it offers programs
that are exclusively designed for those who have completed a college or
university program, or have some sort of partial post-secondary education and
experience in the industry associated with their program.
One such program is the
Hotel, Resort and Restaurant Management undertaking, which allows students to
graduate in two short semesters and launch careers in areas such as: hotel and
restaurant general management, human resources management, sales and marketing
management, convention services management, housekeeping management, and hotel
revenue and financial management.
Each hotel management course in this offering
consists of both theory and practical application of that theory. Led by
industry-experienced instructors, students use operational lab practice
facilities, a full service student-operated restaurant, modern computer labs
that are continually updated and an on-site conference centre to enhance their
learning.
Here are some of the courses featured in this
offering:
Human Resources and Labour Relations Management: All
of the management topics relevant to this area of the industry are covered,
including staffing, employee training and development, appraisal and reward,
and career planning in effectively employing an organization’s human resources
toward the accomplishment of organizational goals and business strategy.
Students use case studies and exercises to get a grasp on issues such as
employee motivation, conflict resolution, performance management, labour
relations and negotiations.
Hospitality Safety, Security, Risk and Crises
Management: Through an understanding and subsequent management of crisis and
disasters, their impact on the hospitality and tourism industry can be reduced.
Students learn to respond and control damage to the organization’s reputation,
financial condition, market share, and brand value. This course examines
emergency preparedness plans, legal and managerial strategies and operational
procedures to minimize safety and security risks faced by the hospitality
industry.
Hospitality Revenue and Distribution Management:
Optimizing hotel revenues by using forecast information in capacity management,
discount allocation, duration control and other yield management tools is the
focus of this course. Students also become familiar with the importance of
managing reservations and rate allocation to global distribution systems, third
party Internet reservation systems, direct-consumer online distribution, rate
integrity and internet rate strategies through a website optimization strategy.
Hotel, Resort and Restaurant Field Placement:
Undeniably the most practical course in this offering, the field placement enables
the student apply what they have learned, better understand the dynamics of the
industry, increase their knowledge of industry practices and provides a
competitive advantage of experience in the job market.
Graduates of this hotel
management program have been hired by well known companies such as: Delta
Hotels & Resorts, Fairmont Hotels & Resorts, Four Seasons Hotels &
Resorts, InterContinental Hotel Group, Marriott Hotels & Resorts, Starwood
Hotels & Resorts, Hyatt Hotels & Resorts, Wyndham International and
Choice Hotels International.
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