Hotel management education blends hospitality and business practices

Have you seen swan-shaped towels displayed on beds, raised petals across your floor or chilled wine in your suite? This is a display of perks by hotels for their guests. If you’re interested in hospitality, tourism, and management, a hotel management degree is what you may be interested in. Centennial College offers a practical and valuable college education in its Hospitality Management – Hotel and Resort (1807) program.

The four semester program in the School of Hospitality, Tourism and Culture at Centennial caters to the needs of the hospitality industry, focused on hotel and resort administration. Since this is a management course, students will delve into various departments within hotels and resorts such as food and beverage, facilities and housekeeping, events and catering, human resource planning, marketing and promotions, financial management, and over general site management. Therefore, students can easily get into different professions and work within the hospitality industry, and get hired by hotels and resorts.

Here is an in-depth look at the courses and program highlights:

• Front Office Operations: Known as the “heart” or “nerve centre” of hotel operations, students will learn the processes of guest reservations and front-line customer service
  
  
• Housekeeping & Facilities Management: The physical attributes of hotels affect the overall guest experience, so students will learn about the operations, efficiencies, and solutions to cleaning and building maintenance, cleaning products and equipment inventories, and heating, ventilation and air conditioning systems
  
  
• Principles of Food, Beverage & Labour Cost Controls: a managerial perspective in food service operations, as they relate to cost controls, balances, inventories, and waste management
  
  
• Introduction to Hospitality Accounting: related to other courses, this one will focus on the financial well-being of a business where costs will be examines in accounting reports
  
  
• Hospitality and Tourism Marketing: studies in marketing with a focus on the hospitality and tourism industry, including vacation packages and promotions, customer management systems as used in hotels, and events and promotions practices
  
  
• Hotel Sales and Marketing: a specific course on the customer relationship and sales area in marketing and how customer relationships drive sales and grow profit in the long-term
  
  
• Special Events Practicum: an interactive in-class discussion with cases and practical application as it pertains to catering and special events management
  
  
• Hotel & Resort Field Placement: further hands-on training Is provided with full day experience at real employers within the industry
  
  

Customer satisfaction and hospitality standards are raised by the Hospitality Management – Hotel and Resort program. Centennial’s hotel management education equips students with the academic and practical training required in the hospitality industry, specifically in hotel and resort operations. The mixture of business-focused courses and hospitality principles help graduates find a broad list of job openings within the industry.