Friday, November 19, 2010

Spa Management Training Takes You Far

In Canada, the spa business is booming. According to PKF Consulting, a Canadian management-consulting firm, from 1996 to 2006, the spa industry experienced cumulative growth of 329 per cent, which resulted in it surpassing the billion-dollar revenue mark in 2005. It actually turns out that there were over 2,300 spa locations in Canada as of March 2006 with the majority being day spas (74 per cent), followed by resort/hotel (19 per cent), medical, destination, club, and mineral spring spas. With such positive statistics, the opportunities for Spa Management are numerous. Spa managers have a variety of duties including: running day-to-day operations while focusing on financial accountability, budgets, team leading and building, customer service and networking.

For customers, a spa experience should be calming and very enjoyable. Therefore, the job of a spa manager comes with great responsibility. It also requires an ideal balance between customer service and business skills, which can be acquired at Centennial College’s Spa Management program. The graduate certificate undertaking is designed for students who already have a diploma or degree but are looking to learn the business of spas. Applicants must submit an official transcript demonstrating proof of successful completion of a post-secondary diploma or degree program in the following fields: health or community services, business (such as management, human resources) or hospitality. A resume demonstrating five years of work experience in the fields listed above and fluency in English are also required.

Once you begin your Spa Management Training, you will learn all about spa operations such as business practices and human relations. Specific courses within Spa Management include: Spa Design and Development, Marketing and Sales, Financial Analysis and Budgeting, Spa Operations and Booking Management and others. In addition, you will investigate how the spa industry is positioned within the sectors of health, business and hospitality. This will give you a better idea of how to make yourself more employable.

As an outcome of the program, you will have picked up a lot of essential spa management skills. First and foremost, graduates are confident in the leadership position that sees them fostering a team by developing and implementing interviewing systems, employee evaluations, staff scheduling, compensation packages and more. In addition, professionals with Spa Management Training also construct menus of spa services with pricing strategies, create and interpret financial statements relative to a spa business and analyze sales and spa activity using industry standard software programs. Lastly, spa managers focus on maintaining client expectations, formulating promotional plans for the spa, designing a spa layout that keeps in mind customer and employee comfort, and doing everything they can to ensure customers return.

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